Once an online, written, or verbal booking has been accepted by Courtyard Natural Healing by Nichola, you have entered into a mutual agreement to receive a healing session or course of sessions. Each appointment is a sacred time reserved just for you, prepared with care and intention.

Payment

I kindly ask that full payment be made by cash, bank transfer, or card either before or at the time of your appointment. For Distance Healing, payment is required in advance via bank transfer. No deposit is required at this time.

Cancellations

You are welcome to amend or cancel your appointment more than 48 hours in advance with no fee. Cancellations made between 24–48 hours before your appointment currently incur no fee. Cancellations made less than 24 hours before your scheduled time, or failure to attend, will incur 100% of the treatment fee. This honours the time and energy held for you, and the space that cannot be offered to another client at short notice.

Discretionary waiver of charges for missed/changed appointments

In cases of emergency or serious illness, I may waive cancellation fees at my discretion. Please let me know if this applies to you — I understand that life can be unpredictable.

Late arrival

If you arrive late, I will do my best to offer a meaningful session within the remaining time. However, your appointment may still need to end at the originally scheduled time, and the full fee will apply.

If you are up to 15 minutes late, your session can still go ahead. If you arrive more than 15 minutes late, this may affect the next client’s appointment. In such cases, your session may need to be shortened or cancelled.

If cancellation is necessary due to late arrival, 50% of the treatment fee will still be due. This is because I work with only a small number of clients each day to ensure every session is energetically rich, personalised, and deeply restorative, involving thoughtful preparation – from selecting and cleansing crystals to setting the energetic tone of the space. When a session cannot go ahead, I lose the opportunity to offer that time to someone else in need of healing — and half the income I rely on to sustain my practice. I appreciate your understanding and respect for the sacred time we hold together.

Exceptions will always be made for emergencies or serious illness — please do not hesitate to let me know if this is the case.

With heartfelt thanks for honouring these boundaries — they help protect the healing space and allow me to continue offering deeply attuned care to all who come through my door 💗