WELCOME TO COURTYARD NATURAL HEALING:
YOUR QUESTIONS ANSWERED
WHERE CAN I FIND COURTYARD NATURAL HEALING?
I am based on Winchester Road in Boorley Green, Botley. Full directions will be provided after your booking is confirmed.
where should i park?
Please park on the driveway in front of the house bay window, where there is plenty of parking available. Please leave the side drive clear (leads to a garage in use). Please walk to the blue front door and ring the doorbell.
how do i make an appointment?
In the first instance, please use my booking site You can also contact me by email at courtyardnaturalhealing@gmail.com or message me on Instagram or Facebook.
is a deposit required for my appointment?
Yes currently a £10 is required to secure your appointment. This deposit will be deducted from your treatment cost on the day of your session. Its purpose is simply to reserve your appointment and support the commitment you are making to your healing journey.
WHAT WILL HAPPEN AT MY FIRST APPOINTMENT?
When you arrive, there will be a Client Information/Consent Form for you to complete, unless you have completed this online via the booking site. I will then go through your form, and we will discuss anything highlighted and any questions you may have. Your session will then commence.
how long will i be at my appointment?
Please allow the amount of time chosen, ie 1 hr 15 minutes, along with approx 10 mins or so. Please note first appointments will need to be a minimum of 90 minutes long to allow for a full session after your consultation. This is so you experience deeper healing. Some sessions are excluded from this (please see Healing for all services available).
HOW EARLY SHOULD I ARRIVE FOR MY APPOINTMENT?
If possible, please try to arrive on time for your appointment. If you are early, please message me and I will see if your appointment can be brought forward. Please note that if I am with a Client, I may be unable to reply straight away.
DO YOU RUN ANY SPECIAL OFFERS?
From time to time I like to run ‘Try Reiki Special’ offers which are for new clients to experience Reiki for the first time, at a special discounted price. Also offering discounts for clients when multiple sessions are booked and paid for in advance.
Furthermore, I like to offer client rewards for recommendations and customer loyalty schemes for my appreciation. I will advertise these or any additional special offers which may be available from time to time, on my website and social media.
WHAT IS YOUR CURRENT SPECIAL OFFER?
Please check section “Healing Blog” for the current details of any Try Reiki Special or offer which may be running presently.
DO you reward your loyal clients?
Yes I do. You will be given a loyalty card on your first visit and every time you pay for a full price session of 60 minutes or more with me, I will stamp your card. After you receive 5 stamps, you will then be eligible to receive £10 off of your next session, or alternatively an additional 15 minutes of treatment time (value £12.50) your choice.
DO YOU SELL GIFT VOUCHERS?
Yes I do. Please let me know if you would like to purchase a gift voucher. This can be for a chosen treatment or a monetary amount. I like to decorate the envelope myself, making your gift look extra special. Alternatively, they are available for online direct delivery.
Can I bring my child/children when I’m having Reiki?
Sadly no. Your treatment will always work better with total relaxation, so it would not be in your best interests to have your children present.
CAN MY SON OR DAUGHTER HAVE REIKI?
Yes of course. Any age from birth upwards can have Reiki accompanied by their parent/guardian. Often a shorter session may be more appropriate and this can be discussed prior to your appointment. I will be happy to give a 20% discount for babies/children up to age 16.
WHAT IF I NEED THE TOILET?
Don’t worry, there is a downstairs toilet right nearby, should you wish to use it before, during or after your session.
do i have to climb any stairs?
No, my treatment room is located downstairs, not far from the front door, so you will not have far to go. There is one step up on to the porch and then one step into the property.
i use a wheelchair, can i still have reiki?
Yes absolutely, you can either have Reiki whilst in your wheelchair, or I can assist you (if needed) into a comfortable chair. We would need to discuss the finer details to ensure everything is in place for you and that you can gain access to the property without any issues. Alternatively, I can always make a home visit if you are local to me.
what if i am going to be late?
I If you arrive late, I will do my best to offer a meaningful session within the remaining time. However, your appointment may still need to end at the originally scheduled time, and the full fee will apply.
Upon your arrival, if less than 30 minutes remain of your appointment time, cancellation will need to be made, and 50% of the treatment fee will still be due. This is because I work with only a small number of clients each day to ensure every session is energetically rich, personalised, and deeply restorative, involving thoughtful preparation — from selecting and cleansing crystals to setting the energetic tone of the space. When a session cannot go ahead, I lose the opportunity to offer that time to someone else in need of healing, and half the income I rely on to sustain my practice. I appreciate your understanding and respect for the sacred time we hold together.
Exceptions will always be made for emergencies or serious illness — please do not hesitate to let me know if this is the case.
what is your cancellation policy?
Please note that once you have booked an appointment with me, it means that I have reserved time in my diary exclusively for you. Therefore, please try to provide me with at least 48 hours notice of a cancellation, so that I can try to fill your appointment space. Please call or message me to amend or cancel your appointment noting the following:-
You’re welcome to amend or cancel your appointment up to 48 hours in advance with no issue at all. If you reschedule, your deposit carries over to your new appointment. If you cancel and don’t wish to rebook, your deposit is forfeited.
I’d be grateful for no more than one reschedule per appointment — rescheduling late affects me in the same way a late cancellation does, as I’m unable to offer that time to another client.
Cancellations or reschedule requests made less than 48 hours before your appointment, or failure to attend, will incur the full treatment fee, minus the deposit already paid. This reflects the time and energy held for you, and the space that could not be offered to another client at short notice.
Please note: the booking system allows self-service cancellation or rescheduling up to 7 days before your appointment. Within 7 days of your session, the system will no longer allow changes — please contact me directly if something unexpected comes up, and I’ll do my best to help.
I WOULD LIKE TO ASK A QUESTION.
If there is anything you would like to know then please just ask - I will be happy to help - email courtyardnaturalhealing@gmail.com
